Warning about groovystand.com
so, saw product featured on tech blog ipad stands, , thought perfect me , price great. ordered one, had file chargeback credit card. is, basically, happened:
first, there's $5 shipping fee sprung on during order. don't list shipping costs on site until done order. not big deal, $5 "standard" shipping 6-10 business days, , upgrade 2-5 business days tracking info $15 - more price of item.
note: site doesn't list shipping estimates when order, , price $5.50 standard shipping
aslo, maker/seller of product (i'm 99% it's guy in garage) in canada. have no problem canada or canadians, makes no mention of when ordering. understanding buying international company important when making shipping decisions. site .com, not .ca, , purchase in usd feel gives impression product domestic (from point of view america). there's no indication order coming canada.
order failed arrive after 2 weeks, contacted him, dialof being:
"it's been 2 weeks , have not received order. can please check me?
thanks,
hi,
order shipped on june 14, should receive shortly.
thank
vince"
ok, no big deal, i'll give couple more days since did verify shipped.
week, still no product, sent email, no reply. went on me sending 1-2 emails per week 3 more weeks.
after 4 weeks waiting stand, emailed , told him can respond in 24 hours 1 of following: complete refund or reship product tracking , express service, or file chargeback.
got response.
finally, 4 unanswered emails on 2-3 weeks , hear him. have himself??
"hi,
have answered last emails, maybe went spam, wrote down in these email order shipped on june 14 , should receive shortly.
thank vince"
use gmail, spam folder searchable , saved 30 days. checked, nothing there him (of course). filed chargeback following morning.
it's been 2 weeks since , nothing has shown him. if give him opportunity pay return shipping , can have back.
wanted give mr heads-up company maybe save hassle.
tl;dr groovstand.com took order, failed indicate foreign company (implied based company charging in usd, imo), charged me $5 shipping, product never arrived, ignored emails, lied me it, failed offer sort of customer service in way shape or form. highly recommend not buy them.
when ordering, there in process stated not located in us? have idea shipping carrier supposed using?
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